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Old 04-10-12   #1
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Icon9 Tampering of Cooler Master PSU by Authorised Distributor of Cooler Master


Sir/Madam,
This is to bring to your kind notice that I had been facing problems with my Cooler Master Extreme Power Plus PSU 700 W for the past 2 months. I had asked Mr. Niranjan from Acrotech for assistance. He advised me to visit Mr. Amarnath Mishra who has an office in Lucknow and will help me regarding the courier. When I went to his office, I was informed by him that he is the "AUTHORIZED DISTRIBUTOR OF COOLER MASTER IN LUCKNOW". He also said, "ONLY 2 PEOPLE ARE AUTHORIZED DISTRIBUTOR OF COOLER MASTER IN LUCKNOW; ONE IS ME AND THE OTHER IS VAN SYSTEMS".
I gave him my PSU and humbly requested him many times to kindly send it by courier to Delhi as per telephonic conversation with Mr. Niranjan. Despite my request, he took the power supply and instead of sending it; he opened it after talking to Mr. Niranjan on phone. He informed me that Mr. Niranjan has come many times in his office.
I was unaware that they would tear open the seal to test it. If I would have been aware, I would never ever have allowed them to do that because I know that it voids warranty. Unfortunately, I was not allowed to enter the service center and was asked to wait outside.
Now, at the present situation I am puzzled because my PSU is in warranty but as the seal has been broken by Mr. Amarnath Mishra in his service centre, Cooler Master is not ready to replace it and I completely agree with their policy.
I do not know what to do. I trusted Mr. Mishra because he is Mr. Niranjan's close friend. Infact, initially when I contacted Mr. Niranjan on phone, he said that I should go to Mr. Amarnath Mishra for help. I allowed him to take the power supply for testing only upon Mr. Niranjan's instructions. I have tried to contact Mr. Amarnath Mishra personally by phone as well by e-mail but have received no response so far from him. Any help in this regard will be highly appreciated. Thank you.
Dr. Karun Kumar

Last edited by karunkumar; 04-10-12 at 04:14 AM.
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Old 04-10-12   #2
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Re: Tampering of Cooler Master PSU by Authorised Distributor of Cooler Master

I received a reply from Mr. Amarnath Mishra. Instead of accepting his mistake, he sent me the following e-mail :-

Dear Karun Kumar,
>
> It was not our product and I helped you as a wellwisher and cleaned your
> power supply to make it as working condition. you complained against me to
> my HO for that I tampered the smps.
>
> right now I do not have any opation to help you because i advised you to
> deposit the faulty smps in my service center for 7days for the better
> Replacement.
>
> Thanks & Regards
> Amarnath Mishra
> Abacus Peripherals (P) Ltd
> Lucknow Branch
> 05223060961/4108126
> lucknow@abacusperipherals.com
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Old 05-10-12   #3
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Icon9 Re: Tampering of Cooler Master PSU by Authorised Distributor of Cooler Master

I have received a reply from Mr. Niranjan from Acrotech, India but fail to understand why no one is helping me and they are fighting with me.

Dear Karun Ji,

Pls. stop mailing like this .
We are replacing your SMPS , then why you are doing like that If you are not able to pay any Courier charges .You have to no right to say like that , Mishra ji , was trying to help you that time .
Are you thinking you are the right way, if yes then why all dealers refuse to receive and send your SMPS to us . Please think about this .
You are a Doctor , And you canít satisfy everyone. So please try to understand boss , we are not a cheater . So please donít write this type of mail again .

Dear Mishra Ji,
Please stop arguments to each others .
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Old 05-10-12   #4
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Re: Tampering of Cooler Master PSU by Authorised Distributor of Cooler Master

Originally Posted by karunkumar View Post
I have received a reply from Mr. Niranjan from Acrotech, India but fail to understand why no one is helping me and they are fighting with me.

Dear Karun Ji,

Pls. stop mailing like this .
We are replacing your SMPS , then why you are doing like that If you are not able to pay any Courier charges .You have to no right to say like that , Mishra ji , was trying to help you that time .
Are you thinking you are the right way, if yes then why all dealers refuse to receive and send your SMPS to us . Please think about this .
You are a Doctor , And you canít satisfy everyone. So please try to understand boss , we are not a cheater . So please donít write this type of mail again .

Dear Mishra Ji,
Please stop arguments to each others .
What's the problem? :S
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Old 05-10-12   #5
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Re: Tampering of Cooler Master PSU by Authorised Distributor of Cooler Master

Dear wingzero,
Thank you for showing interest. At present, my problem is being tackled by Mr. Avinash. If I have any other concerns, I will ask your help.

Originally Posted by wingzero View Post
What's the problem? :S
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