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Old 25-04-18   #1
teh nuB!
I havent set my status yet.
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Sale Made Under Impression Of Warranty, when There Wasn't Any

Hi Guys,

Forum member Hemant and I struck a deal last year end for a 295x2, the card was sold under the understanding that the card was registered for lifetime warranty by XFX. Now, the card got spoilt and I was in the process of creating an RMA for the card and it wouldn't let me, so I contacted support and the card was said to only have 2 year warranty and not the lifetime warranty as promised. All the communication with XFX was shared promptly via WhatsApp and we both were trying to find a solution for the problem. Hemant agreed to bear the repair charges to fix the card so I proceeded to find a person to fix the card, the cost involved was 7k where I sent it to a local hobby shop in Mumbai and a specialist shop in Bangalore and they yet couldn't fix it.

Long story short, according to XFX the card only has a 2 year warranty and it was over before the time of sale to me though Hemant thought it was under warranty based on the product registration. Now the card has gone kaput, no one here can repair it and ive spent 4k of my own money to try and resolve this amicably. According to our in house lawyer he should take the card back and give the money back, but I don't feel thats fair. We have spent a total of 37k of the company's money on the card and Hemant and I agreed for the mods and members to intervene to find an amicable solution. @ChironX @invader @johnjoyjoe @realandR3cys @The Knight .
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Old 26-04-18   #2
teh nuB!
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Join Date: Feb 2008
Posts: 54
Hemant is Mysterious
Re: Sale Made Under Impression Of Warranty, when There Wasn't Any

Sale thread for reference

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impression, sale, warranty
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