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Old 06-07-14   #16
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Re: RMA experience with prime ABGB


^


But I cant do that now, OCZ told me to send the drive within 30 days of RMA generation but its over 40 days now.
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Old 07-07-14   #17
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Re: RMA experience with prime ABGB

Ok I got a reply that prime did send the drive to Taiwan on 1 July 2014. Now my question is they have sent the drive lo late. I clearly told them that the drive should be sent within 30 days of rma generation. But it's Over 40 days now. I suppose I won't get rma. Also prime has asked me to deal with ocz directly now. I am now really worried.
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Old 07-07-14   #18
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Re: RMA experience with prime ABGB

Update:-

OCZ has received the drive today, I can see in my RMA update that the drive is being replaced with VTX450-25SAT3-128G drive, the faulty one is VTX4-25SAT3-128G drive. Are botthe of same quality/performance?

Also, the status means that I am going to get RMA after all?
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Old 08-07-14   #19
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Re: RMA experience with prime ABGB

as per newegg the replacement unit has really low rating unlike the previous one.
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Old 08-07-14   #20
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Re: RMA experience with prime ABGB

^

Is there anything that I can do regarding this?
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Old 08-07-14   #21
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Re: RMA experience with prime ABGB

Besides telling OCZ you want equal or better, no.
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Old 08-07-14   #22
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Re: RMA experience with prime ABGB

^

They have already shipped the replacement.
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Old 09-07-14   #23
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Re: RMA experience with prime ABGB

Sell it as you get it, I guess.
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Old 09-07-14   #24
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Re: RMA experience with prime ABGB

prime sucks nowadays...flipkart sells many products cheaper. i have had a horrible time rma'ing a doa motherboard with prime. they just washed their hands off after the purchase
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Old 09-07-14   #25
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Re: RMA experience with prime ABGB

All vendors are same..their margins are reduced now hence they don't want to waste time and money for rma . doa stuff

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Old 10-07-14   #26
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Re: RMA experience with prime ABGB

Update:-

Received the HDD today. Will have to test when I get back home.

Just to say that it took 1.5 month to send the HDD to Taiwan for RMA and I got a new drive within 4 days after OCZ received the faulty drive.



Edit:

But I am not happy as they have sent a refurbished Vertex 450 128G.


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Old 13-07-14   #27
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Re: RMA experience with prime ABGB

Now be happy..atleast you got your drive BACK!!!
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Old 14-07-14   #28
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Re: RMA experience with prime ABGB

Not happy at all. It's a DOA drive.

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