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Old 19-07-13   #1
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Razer/SMC Poor Rma Experience Delhi


want to rma my deathadder
having left click issue
how much warranty does deathadder carry??
bought in 14-aug-2012
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Old 19-07-13   #2
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Re: Razer Rma Delhi

All razor products carry 1 year warranty. Take it to smc international. Bill is must to claim warranty.
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Old 19-07-13   #3
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Re: Razer Rma Delhi

Originally Posted by dash2009 View Post
All razor products carry 1 year warranty. Take it to smc international. Bill is must to claim warranty.
Thanks that's fast
And how much time they'll take for rma??

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Old 19-07-13   #4
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Re: Razer Rma Delhi

Originally Posted by nick View Post
Thanks that's fast
And how much time they'll take for rma??

If you purchased the mouse from them then instantly if from somewhere else they may take some days. Tell them you are from erodov they will treat you nicely
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Old 19-07-13   #5
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Re: Razer Rma Delhi

Originally Posted by dash2009 View Post
If you purchased the mouse from them then instantly if from somewhere else they may take some days. Tell them you are from erodov they will treat you nicely
Is that so.
How nice
I purchased it from vipin imports

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Old 20-07-13   #6
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Re: Razer Rma Delhi

what if mouse is out of warranty ? Do the svc guys charge a nominal fee for repairing it ?

My middle scroll (DA) is behaving weird.. when i scroll up or down,, the page goes randomly up n down. Can't use scroll at all in game

any razer svc in bhubaneswar, orissa ?
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Old 23-07-13   #7
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Re: Razer Rma Delhi

again a problem i sent my mouse to them
the problem was sometimes it doesnt clicks
like when i select a line i was not able to select it it breaks again and again
it was painful sometimes when i copy and paste
and sometimes no click..
now they are saying the mouse is working fine and we cant rma..
what the hell.. now what to do??
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Old 23-07-13   #8
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Re: Razer Rma Delhi

Originally Posted by nick View Post
again a problem i sent my mouse to them
the problem was sometimes it doesnt clicks
like when i select a line i was not able to select it it breaks again and again
it was painful sometimes when i copy and paste
and sometimes no click..
now they are saying the mouse is working fine and we cant rma..
what the hell.. now what to do??
Tell them to give u a g400.or a credit note.

Sent Via Tapatalk 2 from my HTC DROID DNA
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Old 23-07-13   #9
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Re: Razer Rma Delhi

Originally Posted by ashislakra1989 View Post
what if mouse is out of warranty ? Do the svc guys charge a nominal fee for repairing it ?

My middle scroll (DA) is behaving weird.. when i scroll up or down,, the page goes randomly up n down. Can't use scroll at all in game

any razer svc in bhubaneswar, orissa ?
No, mouse are not repaired by any service center.

Originally Posted by nick View Post
again a problem i sent my mouse to them
the problem was sometimes it doesnt clicks
like when i select a line i was not able to select it it breaks again and again
it was painful sometimes when i copy and paste
and sometimes no click..
now they are saying the mouse is working fine and we cant rma..
what the hell.. now what to do??
Tell them clearly the problem. Its a very common problem with these gaming mouse. Did you send it to SMC?
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Old 23-07-13   #10
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Re: Razer Rma Delhi

Originally Posted by thebanik View Post
No, mouse are not repaired by any service center.



Tell them clearly the problem. Its a very common problem with these gaming mouse. Did you send it to SMC?
Yup already send it..
And now they are saying we'll use it for 1-2 days
Its warranty is only till august 14..
Now I am thinking I should have dropped it on the floor once or twice before sending it for rma

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Old 23-07-13   #11
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Re: Razer Rma Delhi

Originally Posted by nick View Post
Yup already send it..
And now they are saying we'll use it for 1-2 days
Its warranty is only till august 14..
Now I am thinking I should have dropped it on the floor once or twice before sending it for rma

Remember physical damage would have meant instant rejection for RMA, .

Dont worry unlike many companies which handle RMA, and deny request on stupid excuses SMC does not *usually* do that.
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Old 23-07-13   #12
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Re: Razer Rma Delhi

Originally Posted by prateekS View Post
Tell them to give u a g400.or a credit note.

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I am dying to get a g400
Build quality of razer products are poo..
Never go for a razer product.
They sucks

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Old 24-07-13   #13
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Re: Razer Rma Delhi

They denied my rma..
Wtf I am not gonna buy any razer product.
And smc sucks

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Old 24-07-13   #14
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Re: Razer Rma Delhi

Originally Posted by nick View Post
They denied my rma..
Wtf I am not gonna buy any razer product.
And smc sucks

And what is the reason given? Btw are you sure, your mouse really had issues? There are many people who want to RMA just before warranty expires without any real issues.
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Old 24-07-13   #15
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Re: Razer Rma Delhi

Originally Posted by thebanik View Post
And what is the reason given? Btw are you sure, your mouse really had issues? There are many people who want to RMA just before warranty expires without any real issues.
Mouse working perfectly fine they are saying..
I can say its almost impossible for me to select a line by dragging the mouse..
Sometimes it doesnt even sense the touch.

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