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Old 17-07-14   #1
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Icon7 MSI MB/VGA RMA Announcement (Aforeserve.com)


This is regarding is the announcement of our new service operation through Aforeserve.com (Home) in India for MSI Motherboard / Graphic card.

Process to claim warranty
1. By toll free # 18001022126 / 09643101756/ 0120-4968600
2. By Mail -msisupport@aforeserve.co.in

Process to request by toll free #
1. Please ready with product serial no and invoice before dialing toll free no .
2. Please call our tollfree Service number 18001022126//9643101756/0120-4968600 and provide correct information about Product .
3. After register your product for service executive provide you Service RMA # for your products .

Process to request by mail :
4. Please mail us on msisupport@aforeserve.co.in with following information
a) Your Name
b) Mailing Address
c) Product Serial no
d) Scan copy of product Invoice ( as Attachment )
e) Problem of product in detail
5. Once we receive you request we revert back to you with in 24 hour with Service RMA no and Estimate time of Courier Pickup .


Please Follow service executive instruction to Pack your product orderly for Courier pickup .

Please note : donít forget to mention Service RMA # and your Address in Clear readable Font on outside box and Detail information about problem in product with photocopy of original invoice are placed inside box with product .
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Old 17-07-14   #2
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

thanks , hope the service is as good as the product from MSI... some ray of hope
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Old 18-07-14   #3
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Now we need Invoice to claim warranty also it would be courier picked-up so this makes me little nervous
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Old 19-07-14   #4
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Do they do repair or replacement?
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Old 20-07-14   #5
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

It's a nice initiative. But still would like to know the time period for the rma request. Please share your feedbacks pals.

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Old 18-08-14   #6
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Bogus service. Since one week one of my friend is waiting for courier pickup but it never happens. Sent multiples emails about this, no one cares to reply. Their toll free number remains busy just like every other day. This is a new low for MSI, just wonderful. Why don't they just stop giving service?
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Old 18-08-14   #7
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

this is really bad... such good quality product and pathetic service.
Most brands does this with India
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Old 18-08-14   #8
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Originally Posted by aftabali297 View Post
Bogus service. Since one week one of my friend is waiting for courier pickup but it never happens. Sent multiples emails about this, no one cares to reply. Their toll free number remains busy just like every other day. This is a new low for MSI, just wonderful. Why don't they just stop giving service?

There is a person from MSI parent company on TE.. He posted the above info there.. You might want to contact him..
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Old 19-08-14   #9
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Thats sad news man.

PC core components' service is falling down day by day.

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Old 23-08-14   #10
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

@prateekS Yeah looks like I have to contact him afterall. Called up their support no. many times and everytime they say courier will be picked up by today. No response from email side though. Its not like it is a remote area, most courier services offices are like 5-10mins away. Almost two weeks gone, just amazing service.

P.S. Anybody can link me to the guy at TE through PM? Can't find the link.

Last edited by aftabali297; 23-08-14 at 11:34 PM.
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Old 26-08-14   #11
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

it's rhyansy
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Old 26-08-14   #12
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Thanks @topgear. PM'd him.

Anyways after calling several times, these Aforeserve guys gave a number to some guy who basically handles all the courier stuff for the company. I called him up, and to my surprise this guy claims my pincode is not serviceable. lol. He tells that I have to drop it off at someplace at AJC Bose Road, its like 10mins away from here. These idiots didn't even bothered to mention about the drop-off location from the first day. Anyways will drop it off and wait for god knows how long to get a working card.
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Old 29-08-14   #13
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Do share the address of the drop off location.
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Old 29-08-14   #14
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

Courier Drop off location for Delhi people is

TO
Gaurav Sethi
Center Head
Email ID: gaurav.s@aforeserve.co.in
206 Ashok Bhawan, 2nd Floor, Nehru Place, New Delhi-110019
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Old 03-09-14   #15
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Re: MSI MB/VGA RMA Announcement (Aforeserve.com)

@topgear The drop-off location is actually a Bluedart center.

Address :
SHRACHI CENTRE, FGR. FLOOR,
74 B, AJC BOSE RD.,
NEXT TO GANASAKTI BUILDING
Kolkata : 700014
Telephone : 40608054, 40606229

Anyways its been a more than a week since the package was dropped. Since then multiples emails were sent to inquire about progress of RMA, all went unanswered. Don't have time or patience to call them up as they are almost all-day busy.
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