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Old 01-06-17   #1
teh nuB!
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JUNE 2 : TRAI Expecting Response for Broadband/mobile Billing Issues


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OP deposed before the TRAI yesterday, pointing out issues with the way billing is done and how Internet and mobile plans work. TRAI has now given time till this Friday (2nd June 2017) for anyone to send submissions. Anyone looking to to share your comments, can send them to: advfea1@trai.gov.in

For examples of issues that can be raised, some stuff which I pointed out yesterday:
  • changes in bill plans / charges without consent
  • Advertising of the term "Unlimited" for broadband plans
  • Incorrect selling of plans by local agents
  • ISPs like MTNL inserting ads into connections, though it's not explicitly a part of the tariff plan.
  • Lack of disclosure of contention ratio (how many people compete to use the same advertised bandwidth)
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Old 19-06-17   #2
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Join Date: Apr 2017
Posts: 9
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Re: JUNE 2 : TRAI Expecting Response for Broadband/mobile Billing Issues

Hi,
Do you really feel that TRAI is going to act swiftly on ISPs and mobile service providers on these issues? In past, for example, TRAI issued DND number to block the unwanted calls, but still, users get umpteenth calls from different sources even though they never visited them. It is actually the database that is shared by the companies. You cannot afford to file the case on every caller company. Secondly, call drop issues still persist and no actions have been taken either by TRAI or the service providers except nominal financial fines, which do not benefit the users through any means.
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billing, broadband or mobile, expecting, issues, june, response, trai
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