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Old 24-07-13   #1
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Icon2 Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time





Gigabyte India has revamped its warranty terms with a focus on ensuring that end-customers gets faster and more efficient support.

As per the new policy, the company is offering a "maximum" 3-day Turnaround Time (TAT) in metro cities, and a 7-day TAT in non-metro cities as part its 3-year service warranty. Apparently this has been made possible by the recently set up GIGABYTE Exclusive Service Centers that also act as after-sales support hubs for their respective regions.

I'm not sure what they mean by "maximum" turnaround time and what will happen if they exceed this self imposed time limit in certain cases. Anyhow its good that they are trying to reduce the time limit.

The details of Gigabytes new policy are as follows.

================================================== ==================================================

GIGABYTE Technology India Warranty Terms


Dead on Arrival (DoA) Policy


If any GIGABYTE motherboard fails to work within 7 days from the purchase date, the company will replace it with a brand new piece. The following conditions apply to avail of this.
  • Original packing must be returned along with the defective motherboard
  • Original invoice should also be submitted with the motherboard
  • Motherboards with visible damages will not be accepted for the DoA service. However, it will be repaired and returned (RMA).
Products found to have no faults, will be returned without service charges.

GIGABYTE reserves the right to audit the invoice, and also to take legal action if the invoice is found to be fake / forged.

Return Material Authorization*(RMA) Policy

If any GIGABYTE motherboard fails to work within 3 years from the date of manufacture, the company will offer repair / replacement service if there is no physical damage. If the product submitted is found to have no faults, it will be returned without any service charge.

Products not Covered Under the 3-Year Warranty Service

Motherboards with the following conditions are not eligible for the 3-year warranty service. However, chargeable service could be provided thereof.
  • Out of 3-year warranty
  • Original serial number sticker is removed
  • Product not used as per instructions mentioned in the User’s Manual
  • Repair attempted by non-GIGABYTE authorized service provider / repair center
  • Defects resulting from natural disasters
  • Motherboards showing signs of Customer Induced Damage (CID). For instance, PCB cracks, PCB bent, trace cut on PCB, among others.
  • Any defect due to product’s operating environment which is not conducive to the product.
  • Motherboard not purchased through GIGABYTE’s India authorized distributors. (Parallel import by non-GIGABYTE authorized distributors) GIGABYTE products are distributed in India by Ingram Micro, Redington (India) and Neoteric Infomatique Ltd.

Post-Sales Service NOT Provided Under the Following Conditions

If the motherboard is beyond repair due to being flooded, broken into parts, inadequate use or as below displayed conditions.
  • Cracks
  • DDR Slot Burnt
  • Corrosion
  • PCB Burnt
  • PCB Bent
  • PCB Trace Cut
  • Component missing
  • Replacement of non-GIGABYTE authorized components
In this case GIGABYTE will return it without providing services and charges.


For more information on GIGABYTE motherboards see : GIGABYTE - Motherboard
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Old 24-07-13   #2
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

really good news but i think they should also include GPU's as well that will give them really good boost
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Old 24-07-13   #3
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

I think that it is a welcome step but I don;t want myself deleted as I think that @thebanik posted this
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Old 24-07-13   #4
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Nice to hear it. I wish if all manufacturer goes like gigabyte does.
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Old 24-07-13   #5
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Atleast someone is taking the lead in this direction.....
It should force other distributors also to offer similar service.
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Old 24-07-13   #6
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

glad :-)
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Old 25-07-13   #7
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

a wise move by GB.

Originally Posted by kartikoli View Post
but i think they should also include GPU's as well
GB has No plans for this infact they are thinking of having a service center only in Delhi. People have to ship it to delhi directly or give it at Accel front line SS or acro office then they will send it for RMA. then GB Delhi may take their own sweet time to Complete the RMA. its by anyway will not be time saving only will be time Consuming
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Old 25-07-13   #8
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Originally Posted by ManISinJpr View Post
I think that it is a welcome step but I don;t want myself deleted as I think that @thebanik posted this
merging those posts would have pushed vijay post down
i like the reason he gave for deleting old posts @Vijayninial

Originally Posted by johnjoyjoe View Post
a wise move by GB.



GB has No plans for this infact they are thinking of having a service center only in Delhi. People have to ship it to delhi directly or give it at Accel front line SS or acro office then they will send it for RMA. then GB Delhi may take their own sweet time to Complete the RMA. its by anyway will not be time saving only will be time Consuming
oh i thought they have RMA of gpu's in every service center
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Old 25-07-13   #9
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Originally Posted by kartikoli View Post
oh i thought they have RMA of gpu's in every service center
they have it in every service center but replacement will be done only at delhi
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Old 10-08-13   #10
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

It's a wise move taken by GIGABYTE...
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Old 10-08-13   #11
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

are they even selling gpus in india? Also I can't seem to be able to buy GB laptops anywhere in India.
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Old 11-08-13   #12
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Originally Posted by mrnikhilsudo View Post
are they even selling gpus in india? Also I can't seem to be able to buy GB laptops anywhere in India.
IIRC Gigabyte have been selling graphic cards in India from 2001. @thebanik can you confirm this?
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Old 11-08-13   #13
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

lately ACRO has not Been importing Gb GPU.
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Old 12-08-13   #14
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

Originally Posted by vijayninel View Post
IIRC Gigabyte have been selling graphic cards in India from 2001. @thebanik can you confirm this?
No, Vijay they have not been selling them officially. Gigabyte in India is a separate department which looks after just their Mainboards.

Its just Distributors who decide to bring in Gigabyte videocards from time to time. At the moment I do not think they have any Gigabyte videocard in stock.
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Old 19-08-13   #15
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Re: Gigabyte India Revises Warranty Terms - Promsies 3-7 Day RMA Time

what about laptops? GB laptops lend themselves to near perfect hackintoshes I wanna buy 1 soon.
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