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Old 19-01-12   #181
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Re: Homeshop18 Sucks


This rant has been moved here - Homeshop18.com Review / Awful Shopping Experience

Last edited by Vikz; 19-01-12 at 04:55 PM.
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Old 19-01-12   #182
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Re: Discount Coupons and Deals Thread

@Vikz i am facing similar issues with Indiatimes shopping and Sulekha deals. Burnt my fingers enough with these cheapassfcukturd sites. I can understand how you feel. Its just the temptation of coupons and ease of buying.
Update: I fgt to mention that now i strictly opt for COD, (no matter how good the deal is. No COD= No buying) and before paying i open the package to check.
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Last edited by Ab-Initio; 19-01-12 at 04:29 PM.
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Old 19-01-12   #183
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Re: Discount Coupons and Deals Thread

Originally Posted by Ab-Initio View Post
@Vikz i am facing similar issues with Indiatimes shopping and Sulekha deals. Burnt my fingers enough with these cheapassfcukturd sites. I can understand how you feel. Its just the temptation of coupons and ease of buying.
Awful, aren't they? No quality control, no proper after sales support... I could go on. I've had a few issues with Indiatimes in the past and will never use them again, but have never shopped at Sulekha. I probably won't either, thanks for letting me know.
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Old 19-01-12   #184
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Re: Discount Coupons and Deals Thread

With indiatimes shopping the issue has been lingered on for more than a month. All i get is their standard email reply in return
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Old 19-01-12   #185
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Re: Discount Coupons and Deals Thread

Originally Posted by Vikz View Post
This is my experience with Homeshop18.com for anyone who is considering buying anything from them. This looked like the best place to post this. If it isn't, may I request a moderator to move it to the right section. Thank you.

23rd December 2011: Ordered a set of Altec Lansing MX6021 2.1 Multimedia Speakers

26th December 2011: Received the shipment, but the power cable was cut, so I called up HS18's customer care and informed them and asked for a replacement. I also registered a support ticket via their website. The customer care rep said that they would log the complaint and someone would get back to me in 48 hours.

28th December 2011: 48 hours later, there was no call and no email. Called up customer care again on 28th Dec 2011 and asked them to give me an update. They said someone would get back to me in 48 hours. I requested to speak to a customer care rep's floor manager and informed them that I had already waited 48 hours and if no one got back to me in 24 hours, I would contact my credit card company and try and reverse the transaction.

30th December 2011: Finally got a call at 5:30 PM and they asked me to ship the product back via TNT Couriers, using their customer code so I wouldn't have to pay the for the return shipment.

31st December 2011: Shipped the product back and logged the Airway bill number on the support ticket at Homeshop18

2nd January 2012: TNT's website said that the shipment had been delivered on 2nd Jan 2012.

No call or updates for the next 3 days

5th January 2012: Asked customer care via the support ticket for an update on the replacement product

8th January 2012: No response to date, so I called them. They said that they would check and update the support ticket which they did - "Dear Sir, We thank you for shopping with us & we appreciate your patiencePlease note we are arranging Replacement delivery at the earliest on top priority & we hope you will provide us 2-3 working days to provide you the dispatch details. Warm regards, Customer Care HomeShop18"

13th January 2012: No response till 13th Jan 2012, so I called customer care again and asked for an update via the support ticket as well. This was their reply - "Dear Customer, We really appreciate your patience and sincerely apologize for the inconvenience caused to you. Please note we are investigating the matter with our respective department to resolve this issue as soon as possible. Warm regards,HomeShop18"

16th January 2012: Received an update via the support ticket saying the replacement had been shipped on 15th January 2012 and received the courier tracking number.

17th January 2012: Received the shipment. Opened the carton and found a non-sealed set of speakers. Opened up the speaker box and to my surprise, I found the same speaker set which I had returned. Pioneer Digital, who shipped the original product and the supposed replacement product, had opened up the subwoofer which I had sent back and replaced the power cord locally and sent me the same set of speakers rather than shipping me a brand new piece. On top of that, the subwoofer was damaged and the edges had chipped off. The cover of the bass unit was lying in the speaker box and the bass unit was ripped from the subwoofer and hanging on by the connecting wires. I took a couple of photographs and called up customer care (also updated the support ticket) and informed them.

I also asked for an email ID where I could send the photographs of the damaged subwoofer. They gave me an email ID and also gave me their standard reply of someone getting back to me in 48 hours. I said to them again that if someone did not get back to me in 24 hours, I would call my credit card company and get the transaction reversed. They said that they couldn't guarantee that I would get a call back in 24 hours, but they would try their best to get someone to call me back in 24 hours. I also sent an email with the entire complaint and the photographs enclosed.

18th January 2012: 24 hours later, there was no call back, no update to the support ticket and no reply to the email. I did some research on the web and located the email ID's of some top executives, including the CEO of Homeshop18 and resent the mail to the same email ID. This time however, I copied the email to all the top executives and the CEO. 10 minutes later [IMG]file:///C:/DOCUME%7E1/V/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image001.gif[/IMG], I received a call from Homeshop18 apologizing profusely and asking me to send the product back via TNT couriers again and that they would reship a brand new undamaged piece in 7-10 days. I had waited long enough and I had no guarantee that I would receive a new, undamaged set of speakers and I wasn't willing to wait another 17 days like I did last time, so I told them that I would ship the speakers back, but I'd like a refund and I would pick up the speaker at Flipkart.com. They tried their hardest to get me to change my mind about the refund, but I had very definitely had enough.

The product has been shipped back and I hope to have a refund in the next 7 days.. Will update this post when I do.

Conclusion: It's probably better to pay a little extra and buy from a reliable online store like Flipkart, TheITWares.com, etc... rather than try and to save a few rupees and go through 3 weeks of torture. I will never again have anything to do with Homeshop18 again. Hope this helps anyone who was thinking of buying a reasonably high value item from Homeshop18.

And one more thing, if you ever hear of Pioneer Digital who is one of Homeshop18's vendors, who shipped this particular product to me, RUN!
I would suggest you open a separate thread for the above issue, so that it would be more visible for online shoppers and our members.

Though i did one purchase from HS18, and i was quite okay with it. I think what you said last matters most, Vendors. Which vendor you are purchasing from would also make a big difference.

Originally Posted by Ab-Initio View Post
@Vikz i am facing similar issues with Indiatimes shopping and Sulekha deals. Burnt my fingers enough with these cheapassfcukturd sites. I can understand how you feel. Its just the temptation of coupons and ease of buying.
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Old 19-01-12   #186
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Re: Discount Coupons and Deals Thread

Thanks for the advice JD, I've opened a separate thread here - Homeshop18.com Review / Awful Shopping Experience and removed my original post.
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Old 22-01-12   #187
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Re: Discount Coupons and Deals Thread

Strontium 32GB SDHC class 10 for 1600/-
Strontium 32GB SDHC Card (Class 10) . Buy Best Strontium 32GB SDHC Card (Class 10) at Lowest Price Online

use coupon
Code:
GCFA18EINDSG
to get 400 off

Strontium 32gb class 4 + 4gb pendrive for 1610/-
http://www.homeshop18.com/strontium-...2417/cid:8893/
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Old 23-01-12   #188
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Re: Discount Coupons and Deals Thread

Originally Posted by Vikz View Post
Thanks for the advice JD, I've opened a separate thread here - Homeshop18.com Review / Awful Shopping Experience and removed my original post.
Dude HomeShop18 is pure awesome ! u must just know wat products to buy from them...All steelseries and razer and most gaming products are sold by SN RAMA ENTERPRISES...they are legitimate and ship the items in 2-3 days.....

All cooler master products are sold by Acro Engineering Company....they also provide quick service.....i guess i dont know abt mobile phones....

but i have bought about 12-15 times from HS18...and i get my products within the stipulated time.....
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Old 23-01-12   #189
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Re: Discount Coupons and Deals Thread

Maybe the problem was with the vendor that they used for the speakers I bought. Thanks for the update on SN Rama Enterprises, they seem to be a good vendor. Don't touch Pioneer Digital, whatever you do!
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Old 23-01-12   #190
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Re: Discount Coupons and Deals Thread

i do most of my shopping nowadays from HS18...
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Old 23-01-12   #191
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Re: Discount Coupons and Deals Thread

require a micro-sd 16/32gb class 10 card, any deals/offers, please help
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Old 23-01-12   #192
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Re: Discount Coupons and Deals Thread

16 gb class 6 @ 950...
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Old 24-01-12   #193
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Re: Discount Coupons and Deals Thread

Originally Posted by Man View Post
require a micro-sd 16/32gb class 10 card, any deals/offers, please help
class 10 not sure class 6 available for 920
Samsung 16GB Micro SD with Card Reader . Buy Best Samsung 16GB Micro SD with Card Reader at Lowest Price Online

make the total 1000+ and use 200off coupon.
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Old 25-01-12   #194
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Re: Discount Coupons and Deals Thread

^^wingy u have one kya??can you confirm if it works on 5130Xm or not??
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Old 25-01-12   #195
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Re: Discount Coupons and Deals Thread

Originally Posted by Sumonpathak View Post
^^wingy u have one kya??can you confirm if it works on 5130Xm or not??
I have one wat?
The card - No.
coupon code - Here you go
Code:
GCDFZ95H5CJEADEZY
GC7829PM5375GJEQF
GCUDUCEIE515H2PH8
GCZH29565UAPSIEQY
GC9DUC5TP5D5H2E8Q
Should work with 5130XM
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