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Old 08-04-12   #1
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Cooler Master Smps Rma Prob


hii in 2009 i bought a CM real power pro 460 online from the itwares(mumbai) . but now it has stopped workin. i want to get it replaced since its under warranty uptil 2014. bt i lost the invoice long back and neither i can find cooler master customer care number in india.
Can som1 help me how to get da CM CC number or how to get it replaced. The CM site doesnt giv me mch info.
thnks
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Old 08-04-12   #2
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Re: Cooler Master Smps Rma Prob

Contact ITWares for a duplicate bill???
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Old 08-04-12   #3
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Re: Cooler Master Smps Rma Prob

I have moved the thread to CM support section.

Hope they notice it and may be Sanket could help you with it.

Cheers!
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Old 08-04-12   #4
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Re: Cooler Master Smps Rma Prob

I can PM U the Phone # for Acro Mumbai, they are based in Vasai thou ... U can talk to them and ask em if the invoice is a must cos they may replace it through serial #

Lemme know if I should PM U the #
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Old 09-04-12   #5
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Re: Cooler Master Smps Rma Prob

Originally Posted by hawk View Post
I can PM U the Phone # for Acro Mumbai, they are based in Vasai thou ... U can talk to them and ask em if the invoice is a must cos they may replace it through serial #

Lemme know if I should PM U the #
thnks bt i gt da acro engg contact ur help is appreciated.
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Old 11-04-12   #6
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Re: Cooler Master Smps Rma Prob

I Have A Similar Issue. My UCP 900 Is Also Not Functioning, Warranty is Till 05/2014. I Need Help On Where And How To Get it RMA'ed.
Can SomeonePlease Help Me Out?????
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Old 12-04-12   #7
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Re: Cooler Master Smps Rma Prob

@Micki9559 Where are U located? If U in mumbai n still not sorted, PM me - n I'll reply with the contact no of Acro Mumbai.

If U not in mumbai, U can PM SMC for the contact no of CM service center in/around ur city.
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Old 12-04-12   #8
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Re: Cooler Master Smps Rma Prob

@hawk ♦
Please PM Me the Number of Acro, and also let me know how can i contact SMC.
i'm located in Karnataka, Dharwad. So Bangalore would be nearer to me, but i can send the PSU to Mumbai easily, as My bro stays there.
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Old 14-04-12   #9
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Re: Cooler Master Smps Rma Prob

I ve PMed SMC on Ur behalf ... wait for some1 to post here.
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Old 14-04-12   #10
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Re: Cooler Master Smps Rma Prob

@ All:

Greetings from SMC International.

If anyone is facing any problems with their Cooler Master products, please locate the Acro branch office closest to your current location, and contact the person concerned for tech support / RMA claims.

Here is a link: Acro India Branch Offices

Thank you for your time. Have a nice day.

Best regards,
Team SMC
011-46516446
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Old 15-04-12   #11
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Re: Cooler Master Smps Rma Prob

Thanks Sanket - I ve made a new thread with the abv 2 posts and made it a sticky, for the future.

Should help others as well.
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Old 18-05-12   #12
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Re: Cooler Master Smps Rma Prob

Hawk helped me immensely when i had to replace my friend's PSU.
The people at Acro are brilliantly efficient as well.

CM power supplies leave much to be desired though. Their failure rates are unusually high on certain models.
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Old 20-05-12   #13
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Re: Cooler Master Smps Rma Prob

Hello Guys,

For any RMA related issues, you can write to me directly at sanket_naik@coolermaster.com.tw .

Cheers!

Sanket
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