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Old 30-12-11   #1
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BlackBerry Playbook Offer - Saholic.com Not Honoring Their Deal


I purchased a BlackBerry Playbook 32GB today morning from Mobile Phone Reviews and Best Deals in India | Saholic.com. They had an offer pack for the tablet which has a free BlackBerry Curve 8520 included. The price mentioned was Rs 15,500 (see the attached screenshot).

I jumped at the deal and bought it on my credit card. My payment went through sucessfully and the order was confirmed as displayed in the deal (see attached screenshot). It may be pertinent to mention here that Shop Online - Buy Mobile Phones, Laptops, Digital Cameras, MP3 Players, TVs and Hard Disks in India + Free Shipping! | BuyThePrice.com was offering the same tablet at Rs 15,500 albeit without the free Curve 8520. Also, I am getting the Playbook at offline stores for RS 15,000.

However, the order confirmation mail received from Saholic did not mention the free Curve 8520. I grew suspicious and immediately sent an email to Saholic customer care (help@Saholic.com) along with the screenshots.

Within an hour I got a call from Saholic customer care from a guy called Suraj. He said there was a technical error in their website today and the above mentioned offer did not exist anymore. Apparently, this offer was running a few days back but at a price of Rs 31,990. At the same time BlackBerry recently slashed prices of the Playbook but Saholic did not update their deal accordingly. So it was a serious error on Saholic's part. Suraj apologized and wanted to compensate me for their mistake. He said he will discuss with his seniors and get back.

At around 3 pm, I got a call from someone called Chaitanya from Saholic. He too admitted to the technical error and said they wont be able to ship the Curve 8520. So they will just be sending the Playbook. He wanted to compensate for this mistake by offering me a *measly* Rs 500 coupon on a future purchase.

Of course I refused this bait. The only reason I purchased the Playbook from Saholic was because of the above offer! Moreover, Chaitanya had the audacity to tell me that if I do not accept his deal, they will simply cancel my order.

Of course I got furious because this tablet was bought as a gift for someone and now this has put me in an embarassing situation. Still, I told him that I'm ready to accept the cancellation IF AND ONLY IF the amount is credited back to my card within today. In this case, atleast I can buy from some other website or a physical store at 15-15.5k (The Playbook offer is valid only till Dec 31st).

Also, as an alternative, I told him to give me a cashback for Rs 500 instead of store-credit-on-future-purchase. He told me that will not be possible. Chaitanya promised to call me back by evening with a firm resolution to the problem, but that still has not happened.

Can someone help me out here? I really want the Playbook at that price as it is a gift. Is there any senior official of Saholic to whom I can talk/write to? What is my respite here?
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>playbook_saholic_offer-pack.jpg   >saholic-order_dec-30.jpg  
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Old 30-12-11   #2
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Re: BlackBerry Playbook Offer - Saholic.com Not Honoring Their Deal

call your cc company and request a cancellation.
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Old 31-12-11   #3
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Re: BlackBerry Playbook Offer - Saholic.com Not Honoring Their Deal

Yes, call the credit card company and cancel the payment... simple solution..
and yes, this is a gross error on part of the company, the deal ws for 32K and that is the truth, so somebody in their web team goofed up good..
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Old 31-12-11   #4
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Re: BlackBerry Playbook Offer - Saholic.com Not Honoring Their Deal

Well, things have taken a turn for good here. I just got a call from Saholic (Chaitanya) and he offered me a Panasonic headset (IEM I presume) as a freebie to sweeten the deal. I know in terms of value, this probably wont be too high but then it's anyday better than coupon for me. I guess my post on their Facebook wall was taken notice of.

So all's well that ends well! I'm now looking forward to receiving my Playbook (my first tablet!).

MODS - Please close the thread as the issue is resolved.
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Old 31-12-11   #5
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Re: BlackBerry Playbook Offer - Saholic.com Not Honoring Their Deal

For future reference remember this. The online store has the right to cancel the order at their discretion. Its part of their terms and conditions. So you really cant create a fire with such issues, only smoke. They can sweeten the deal to retain the customer but thats about it.

A friend of mine did such a goof up for a big deals website. They simply refunded the vouchers purchased by the customers, since the deal was not supposed to go live for another 24 hours.
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