Erodov.com Forums | India's Top Technology forum.
Loading

navigation start navigation end
Go Back   Erodov.com Forums | India's Top Technology forum. > Buying Help > RMA and Warranty Servicing Experiences
Register Forgot Password?

 
 
Thread Tools Search this Thread
Old 25-06-14   #1
teh nuB!
I havent set my status yet.
 

Asus HD7990 RMA Drama


So, I gave my card for repair on June 2nd and was asked to pick it up in a week.

After 23 days of calling multiple people and offices, today they tell me they will offer me a credit note of 70k. I bought the card for 83k.

I responded saying, "Since Asus has been unable to fulfill my initial request to repair/replace my card, I would like a full refund".

To which I got a reply stating a 7990 replacement is on the way from Taiwan and will take 45 days.

I asked them to provide me a standby card until the new one arrives.

Now, I'm waiting to see what they say.

I am absolutely frustrated by the incompetence of Asus. If they offered me a credit note of 83k, I would have taken it, but they tried to low ball me. I guess it is a good thing that I'm getting a replacement, I'm just hoping they give me decent card for the 45 day standby.

Did I play this right? Should I have insisted on the full value CN as opposed to a replacement card?

Update 1: They've agreed to give me a placeholder card until the new 7990 arrives from Taiwan. Now, I'm expecting 2 units of R9-290.
I guess there is a silver lining after all. I was quite prepared to take this case to court, will update this post further in time.

Last edited by chocos; 26-06-14 at 10:55 PM. Reason: Update
chocos is offline   Reply With Quote
Old 25-06-14   #2
teh priesT!
[E]onian
lost in boredom.....
 
 
dash2009's Avatar

 
Join Date: Jan 2012
Location: Delhi
Posts: 864
dash2009 is highly Reputabledash2009 is highly Reputabledash2009 is highly Reputable
Re: Asus HD7990 RMA Drama

You do know that you can only buy another Asus product using the CN right?
dash2009 is offline   Reply With Quote
Old 25-06-14   #3
teh nuB!
I havent set my status yet.
 

 
Join Date: Jun 2014
Posts: 15
chocos is Mysterious
Re: Asus HD7990 RMA Drama

I understand that, yes. I wasn't expecting a credit note to let me purchase any other brand.
chocos is offline   Reply With Quote
Old 26-06-14   #4
Jason Bourne
Community Moderator
Mushtakhanda !!!
 
 
ManISinJpr's Avatar

 
Join Date: Nov 2008
Location: Look back, Look in the fr
Posts: 21,838
ManISinJpr is extremely Noble
ManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely NobleManISinJpr is extremely Noble
Re: Asus HD7990 RMA Drama

I sure hope that sense prevails on this Govt and they allow Newegg etc to set up shop here.. !!
that would be so nice.. then we won't to run from pillar to post for our service requests.
__________________






ManISinJpr is offline   Reply With Quote
Old 26-06-14   #5
teh zeuS!
[E]onian
getting into competitive CS
1.6 once more
 
 
BULLZI's Avatar

 
Join Date: Jan 2008
Location: Ichapore, 24 Parganas(North)
Posts: 2,273
BULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly FamedBULLZI is highly Famed
Re: Asus HD7990 RMA Drama

^

I highly doubt that Manishda, if government was proper, then any shop/seller wouldn't have done this kind of things. They know that they can do anything with the consumer. Also, there is only a few number of people who goes to consumer court in case of any issue.
__________________
i7 4790k @ 4 Ghz, Corsair H100i, Asus Maximus VII Ranger, 2 * 8 GB Corsair Vengeance pro 2133 Mhz, Asus GTX 970 Strix, Seasonic 1050 XM Gold, Samsung pro 256 GB ssd, 3 TB + storage, NZXT phantom, Steelseries Apex, Coolermaster Sentinel II Advance, League Of Legends Mousepad, NZXT Sentry, NZXT Hue, Asus pb298q
BULLZI is offline   Reply With Quote
Old 14-07-14   #6
teh pretendeR!
[E]onian
I havent set my status yet.
 
 
BIKeINSTEIN's Avatar

 
Join Date: May 2007
Location: Black Meesa
Posts: 114
BIKeINSTEIN is highly ProminentBIKeINSTEIN is highly ProminentBIKeINSTEIN is highly Prominent
Re: Asus HD7990 RMA Drama

@chocos
What's the status?

Please PM me the RMA details as below.

• Product: Motherboard/ Graphics Card/…
• Model Name:
• Serial Number:
• RMA challan No./DS No/Job No/Call ID/... :
• Submitted to:
• Submission date:
• Problem faced: (as brief as possible, please)

Note: @vijayninel @ChironX @johnjoyjoe please tag other senior/active members please
Anyone having RMA issue/delay with ASUS product or wanting to help someone facing issue/delay, please do the same.
BIKeINSTEIN is offline   Reply With Quote
Old 14-07-14   #7
teh nuB!
I havent set my status yet.
 

 
Join Date: Jun 2014
Posts: 15
chocos is Mysterious
Re: Asus HD7990 RMA Drama

Originally Posted by BIKeINSTEIN View Post
@chocos
What's the status?

Please PM me the RMA details as below.

Product: Motherboard/ Graphics Card/
Model Name:
Serial Number:
RMA challan No./DS No/Job No/Call ID/... :
Submitted to:
Submission date:
Problem faced: (as brief as possible, please)

Note: @vijayninel @ChironX @johnjoyjoe please tag other senior/active members please
Anyone having RMA issue/delay with ASUS product or wanting to help someone facing issue/delay, please do the same.
Hi BIKeINSTEIN,
The case is almost resolved. I've been given temporary GPUs while I wait for a new unit of HD 7990 to be imported. I will contact you if I don't get an update for the new 7990 card within the time they've suggested me to wait.

Thank you for contacting me here, I appreciate your concern and participation with the end users.
chocos is offline   Reply With Quote
Post New Thread  Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
SaleCPU | Mobo | Ram BRAND NEW ASUS X79 Motherboard & Used ASUS GTX580 Graphics Card Udit Closed/Completed Deals 8 01-01-13 10:22 PM
Entertainment News US Debt Ceiling Drama vijayninel Everything Under the Sun 35 02-08-11 10:47 PM
Buy ASUS-A52DE-EX079V (Fully loaded ) and Get Asus 1005px FREE buygamingstuff Closed/Completed Deals 4 08-12-10 04:24 PM
DealPc's and Laptops ASUS Gaming Laptops ! V Are Back with Bang with ASUS Product buygamingstuff Closed/Completed Deals 7 05-10-10 01:57 PM
ASUS Insane deal round II : ASUS P535 PDA for 14300 shipped buygamingstuff Closed/Completed Deals 14 16-07-09 08:46 AM


Tags
asus, drama, hd7990, rma
All times are GMT +5.5. The time now is 08:50 PM.
Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.6.0 PL2 ©2011, Crawlability, Inc.