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Old 03-09-16   #1
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Amazon India Quality of Service


Stopped using flipkart long back, when they didn't have good pricing, and their website suks.

Amazon shined that time for amazing pricing and blazing fast deliveries, Over last couple of year i bought from amazon my eyes closed, and never ever looked to any other shopping site.

Until few moth before when ordered a kitchen utensil in Lightening deal, they say its half price.
But when received the product, the price i paid was 200/- more then the MRP printed in the box ( ~1800/- MRP printed, paid ~Rs. 2025/-) customer services has their own excused to justify that.
Its not acceptable to me, specially for a company such as Amazon.in, but i thought not to waste my time for just 200/-. I moved on.

Now this very recent experience once i stated looking other sites then amazon & compare.

Needed a laptop battery & an external DVD writer.
Went to amazon.in , seen the Samsung one available ~1600/- with amazon prime 1-2day delivery, no brainier !!
while this, i was tempted by their flashing promotion on books, quickly added 7-8 books available in prime as well, along with the drive.
Before i pay one book listed 175/- was suddenly became unavailable in prime, and asked me to pay 280/- plus 70/- shipping) so i dropped this book And placed the order right there (Monday morning , 29-August-2016). everything was on prime delivery 1-2days.

Dell Laptop battery was priced 4700/- in amazon, 2100/- in Ebay. both labeled as Dell original.
I was super skeptical about ebay, but my inner-feeling is not allowing me to pay ~5K for a battery. ( skipped this on Monday morning)
So called the ebay guy monday night, he was professional & super polite answered all the queries & repeated the same thing which he already written in his listing. I was still not very confident, but to save 3K placed order in ebay ( Tuesday, 30-August-2016) ( the store selling only laptop battery, since year 2000, so i was ready to take the risk)

Now the book which i missed, in amazon prime. i goggled & found available in infibeam. Rs.175 + 40/- shipping, which i ordered on Monday evening .

Now see how Amazon India & their prime had failed miserably here here
  • Battery Delivered yesterday 2-Sept, 2016 ( yes it was all India strike, but they buy delivered ~11:30 in morning )
  • infibeam delivered the book , just sometime back (3-sept) which inspired me to write this.
  • Amazon - prime.... Amazon prime?? Amazon Prime - Not received yet. 1-day gone, 2-day go went gone. yet to receive Out for delivery SMS from them. Not a single items as of now !!
Amazon India , please stop chewing what you cant eat!!


TL;DR
  1. check pricing in amazon India with eyes & brain open, shut down heart.
  2. Double check when things got deliver from them.
  3. Before placing order. check if anyone selling them in better price.
  4. Amazon prime is just a marketing gimmick. just a renamed fulfilled by amazon.
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Old 06-09-16   #2
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Re: Amazon India Quality of Service

Hmmm strange.

I ordered couple of marantzes and it arrived on time and the price was reasonable.
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