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Old 22-01-14   #1
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AIRTEL Changed My PLAN Without Approval


I was using Aitel Swift 999 (2Mbps/ 512kbps, 75GB FUP). Now without any request they have increased my rental from 1050 to Rs. 1350 (+Tax). It seems they are forcing all the retention plan users to pay more now..

I had the 999 plan (without FUP) but when they forced everybody to come under FUP & speed dips they offered me the plan. Now again they have increased the rental by Rs. 300/- after increasing it last year by Rs. 50/-

My total outgo after Tax would be close to Rs. 1500/- now.

Once again I had a heated argument with customer care & even retention team, but they are saying its due to TRAI notice which allows them to increase the rental without customer approval. I've asked them to send me the copy which I am sure will never get from them. Every time this is the same Modus Operandi where they give the excuse of TRAI notification & blaming TRAI for customers misfortune....

Anybody else had their plans changed like this..
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Old 22-01-14   #2
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Re: AIRTEL Changed My PLAN Withoug Approval.

I detest this Craptel !!
That is why I left them and would never go for them again..
I shifted to Reliance that is not trouble free but I pay 1099 for a 4 Mbps totally unlimited. !!!

Airtel = Craptel !
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Old 22-01-14   #3
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Re: AIRTEL Changed My PLAN Withoug Approval.

Welcome to Craptel/FailTel , Chortel or whatever names you can come up with.

---------- Post added at 06:05 PM ---------- Previous post was at 06:04 PM ----------

No option but to leave airtel.
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Old 23-01-14   #4
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Re: AIRTEL Changed My PLAN Withoug Approval.

Airtel=Craptel = Failtel


Worst company ever..


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Old 23-01-14   #5
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Re: AIRTEL Changed My PLAN Withoug Approval.

oh.i've been using airtel for over 3 years now - i've never had a problem like this.my rental has never been increased without asking me.
also their service is quite reliable here in gurgaon.no disconnections or anything of the sort.

but seeing the responses here i'm a little confused - maybe their service is not so good in other parts of India.

i think a solution from your end could be to get your plan changed to something new and cheaper if this price doesnt suit you.the one which has 1 mb / 256 kbps with 50 gb limit might suit your budget better.

thats all i can suggest .
otherwise you might as well consider going for other ISPs which can give cheaper options.
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Old 23-01-14   #6
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Re: AIRTEL Changed My PLAN Withoug Approval.

Originally Posted by hitman02in View Post
oh.i've been using airtel for over 3 years now - i've never had a problem like this.my rental has never been increased without asking me.
also their service is quite reliable here in gurgaon.no disconnections or anything of the sort.

but seeing the responses here i'm a little confused - maybe their service is not so good in other parts of India.

i think a solution from your end could be to get your plan changed to something new and cheaper if this price doesnt suit you.the one which has 1 mb / 256 kbps with 50 gb limit might suit your budget better.

thats all i can suggest .
otherwise you might as well consider going for other ISPs which can give cheaper options.
What is this plan ? i didn't find on airtel
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Old 23-01-14   #7
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Re: AIRTEL Changed My PLAN Withoug Approval.

Originally Posted by hitman02in View Post
oh.i've been using airtel for over 3 years now - i've never had a problem like this.my rental has never been increased without asking me.
also their service is quite reliable here in gurgaon.no disconnections or anything of the sort.

but seeing the responses here i'm a little confused - maybe their service is not so good in other parts of India.

i think a solution from your end could be to get your plan changed to something new and cheaper if this price doesnt suit you.the one which has 1 mb / 256 kbps with 50 gb limit might suit your budget better.

thats all i can suggest .
otherwise you might as well consider going for other ISPs which can give cheaper options.
Airtel users face problem in Mumbai,Delhi,Bangalore,Lucknow,Chandigarh,Kolkata, Chennal,hyderabad,Kochi,Trivendrum.

So if their service is shit everywhere , where are they good ?

I think you have been just plain lucky.

90% users face problems,you are in the 10%.
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Old 24-01-14   #8
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Re: AIRTEL Changed My PLAN Withoug Approval.

Originally Posted by LaZy PiRaTe View Post
What is this plan ? i didn't find on airtel
i was using this plan a few months ago before i upgraded to my current plan.im not sure if its there now or not. you have to check on the airtel website i guess.

Originally Posted by prateekS View Post
Airtel users face problem in Mumbai,Delhi,Bangalore,Lucknow,Chandigarh,Kolkata, Chennal,hyderabad,Kochi,Trivendrum. So if their service is shit everywhere , where are they good ? I think you have been just plain lucky. 90% users face problems,you are in the 10%.
well i find that 10% figure a little exaggerated many friends of mine are also using airtel. and not just local friends but people from other cities too specially chandigarh. it probably depends on the point of reference.i think the main reason airtel gets a lot of hate is because of their stupid fup.and slightly high rates. as far as service goes - they seem to be pretty stable.
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Old 24-01-14   #9
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Re: AIRTEL Changed My PLAN Withoug Approval.

Originally Posted by hitman02in View Post
i was using this plan a few months ago before i upgraded to my current plan.im not sure if its there now or not. you have to check on the airtel website i guess..

This plan is not there on website. That's why i asked you.
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Old 27-01-14   #10
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Re: AIRTEL Changed My PLAN Withoug Approval.

Originally Posted by hitman02in View Post
well i find that 10% figure a little exaggerated many friends of mine are also using airtel. and not just local friends but people from other cities too specially chandigarh. it probably depends on the point of reference.i think the main reason airtel gets a lot of hate is because of their stupid fup.and slightly high rates. as far as service goes - they seem to be pretty stable.
Yes service is good but airtel doesn't prices are not "slightly high" + their FUP limits are ridiculously low. I am stuck with airtel because in my area only airtel and bsnl are available.
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